1. Overview
Welcome to Brand Gem (“we”, “us”, “our”). By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. We reserve the right to update or change these terms at any time, so please review them periodically.
2. Eligibility
Our products are available exclusively within the United Kingdom. By placing an order, you confirm you are at least 18 years of age and a resident of the UK.
3. Product Information
We offer Shilajit and beauty products with a focus on quality and wellness. Please note that all descriptions, images, and pricing are subject to change. We strive to ensure accuracy but do not guarantee that all content will be error-free.
4. Ordering and Payment
All payments are processed securely via Stripe. By placing an order, you authorize us to charge your provided payment method for the total amount of your purchase, including any applicable taxes and shipping fees. Payment must be made in GBP (£).
5. Shipping and Delivery
We aim to dispatch orders within 2 days of order confirmation. Deliveries are made within the UK only. Shipping times may vary, and any delivery dates provided are estimates. We are not responsible for delays outside our control.
6. Returns and Refunds
If you are unsatisfied with your purchase, you may be eligible for a return or exchange under our Return Policy. Please review our Return Policy for detailed instructions on how to initiate a return within the allowed timeframe.
7. Privacy
We take your privacy seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
9. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the UK courts.
10. Contact Us
For questions regarding these Terms and Conditions, please contact us at info@brandgem.co.uk.